Privacy Policy

Effective Date: November 4, 2025

Last Updated: November 4, 2025

Introduction

Welcome to Chamoy ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video menu creation service at chamoy.io (the "Service").

Information We Collect

Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, restaurant name, and payment information.
  • Content: Videos, images, menu items, descriptions, and pricing that you upload to create your video menu.
  • Communications: Messages you send to us, including customer support inquiries.

Information Collected Automatically

  • Usage Data: Information about how you interact with our Service, including pages visited, features used, and time spent on the platform.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: We use cookies to enhance your experience, remember your preferences, and analyze usage patterns.

Information from Third Parties

  • Payment Processors: We use third-party payment processors who collect payment information to process transactions.
  • Analytics Services: We may use analytics services that collect data about your use of the Service.

How We Use Your Information

We use the information we collect to:
- Provide, maintain, and improve our Service
- Create and manage your video menu
- Process payments and transactions
- Send you updates, marketing communications, and promotional offers (you can opt-out at any time)
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
- Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:
- Public Display: Your video menus are intended to be shared publicly with your customers via QR codes and links.
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, hosting, analytics, and customer support.
- Legal Requirements: We may disclose information if required by law or in response to legal processes.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
- With Your Consent: We may share information with your explicit consent.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. You may request deletion of your account and associated data at any time by contacting us.

Your Rights and Choices

Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails
- Cookies: Adjust your browser settings to refuse cookies, though this may limit functionality

To exercise these rights, please contact us at samad@chamoylabs.com.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: samad@chamoylabs.com

Website: https://www.chamoy.io

By using Chamoy, you acknowledge that you have read and understood this Privacy Policy.